Appointment Information
Thank you for trusting Sprinkler Repair Pros to help you with your irrigation needs! This page offers additional information that we consider crucial for setting the right expectations and delivering the best possible service to you.
Labor Rate:
- $155/hr + parts with a 1-hour minimum charge. After the first hour (if needed), we charge in 15-minute increments at $38.75. Up to an hour of labor is included in the 1-hour minimum which covers the majority of issues, and there are no separate service or trip fees.
- This minimum charge serves to cover overhead costs associated with maintaining a licensed and insured business, further ensuring our ability to consistently deliver top-quality and professional service.
- We take pride in being up-front about our pricing so there are no surprises. We strive to keep you in the loop with your system throughout the process so you can feel confident about the repairs that need to be made.
Warranty:
- Sprinkler Repair Pros warrants its workmanship and materials for a period of 1 year from the date of service. Exclusions include but are not limited to: physical damage causing abnormal wear and tear (e.g. landscaping, pet or rodent damage, root intrusion, freeze damage), cleaning and/or adjustments, and hose bibb/spigot-fed DIY systems. There is no warranty for customer-provided parts.
Arrival Windows:
- Our arrival windows are determined by expected arrival times, which vary based on individual issues at each customer’s property. While most repairs are routine and completed within the allotted time based on our experience, there are instances where repairs take longer than expected, causing delays. If this occurs, rest assured that we’ll notify you promptly, and our team is working diligently to reach you as quickly as possible.
Inclement Weather/Rain Outs:
- In the field, our number one priority is ensuring our team and customers are safe. In the event of rain or inclement weather, we will pull our irrigators from the field and partner with you to reschedule for the next available appointment. To accommodate all of our customer’s schedules, we reschedule appointments to the next available slot rather than pushing the entire schedule back a day. We appreciate your understanding!
No Call No Show:
- To cover the costs of sending an irrigator to the property, if we arrive within our scheduled window and cannot make contact with the homeowner or otherwise cannot complete the appointment during that visit, a $75 charge will be applied.
Cancellation Fee:
- No cancellation fee applies if an appointment is canceled more than 24 hours before the scheduled time.
- If an appointment is canceled within 24 hours of the scheduled time, a $50 charge will be applied.
Methods of Payment:
- In order of preference, we accept checks, cash, bank transfer (this secure option is available through the invoice link), and credit card. We do not pass along the credit card fees to our customers, so we greatly appreciate any efforts to avoid those fees.
About Us and Our Promise:
- We are a small, tight-knit team of irrigators who take immense pride in our work, communication, and customer service. Our guarantee to you is that we are dedicated to making the process of repairing your system as smooth and hassle-free as possible. You will not encounter an unfriendly Sprinkler Repair Pros associate, and you certainly won’t need to chase us down if any issues arise. We are unwavering in our commitment to doing right by our customers from the initial contact to the last.
Optional Upgrades and Offers:
- Sprinkler Repair Pros offers various upgrades to modernize and improve the efficiency of your system! When you mention the upgrade or upgrades you’re interested in during the initial visit, you’ll receive a 5% discount off the completed upgrade service! Sprinkler Repair Pros Upgrades